FAQ
What type of wax is used in Hudson Avenue Company candles?
We use premium 100% natural soy wax grown in the U.S.A!
Why choose Soy Wax?
Hudson Avenue Company soy wax candles are made with 100% natural soy beans, which are non-toxic and far better for the environment. Soy wax burns cleaner and longer, with 95% less soot than paraffin candles. Soy wax does not contain petroleum or other chemicals and distributes the scent better throughout spaces. Another benefit is that soy wax is water soluble and can be easily cleaned up in hot soapy water.
What kind of wick is used in Hudson Avenue Company candles?
We use cotton wicks with a paper core in all our candles. There is no lead or zinc (or any other heavy metals for that matter) here!
How do I care for my candle?
When lighting your soy candle for the first time, allow the wax to melt all the way to the sides of the jar (about 4 hours max). This will ensure a consistent burn and will avoid any tunneling of the wax. Keep it out of drafts to ensure the flame does not get too large.
It is also important to always trim your wick to 1/4 inch before relighting each time. This can be done by simply pinching off any black, used wick and lighting the fresh wick underneath. If the wick is too long, the flame may have difficulty staying lit. The recommended maximum burn time of a Hudson Avenue Company candle is 4 hours.
For added safety, ensure the flame is extinguished as the wick nears the base of the jar or as the wax is close to being completely melted.
How can I burn my candle safely?
Never leave a burning candle unattended. Don’t place a burning candle near clothing, books, curtains or anything flammable. Keep candles out of the reach of children and pets. Place your candle on a stable and heat-resistant surface. Place burning candles at least 3 inches apart from one another. Please refer to our safety sticker on the bottom of each candle for further information.
How long do the candles burn?
The 8.5 oz candles burn for approximately 30+ hours.
How do I store my Hudson Avenue Company candle?
Always remember to store your candle in a cool, dry place, out of direct sunlight.
Is my jar re-useable?
Absolutely! We encourage you to re-cycle. Once you have finished burning your candle, the glass jar that is left behind can be reused. After the wax is completely removed (simply with warm soapy water), these jars are a unique way to store everyday items including make-up brushes, cotton wool, or as a vase for flowers etc.
My candle has surface imperfections. Is this normal?
During temperature changes, soy wax will sometimes release excess oil. This often happens after shipping across the country and is known as ‘sweating’. This will not affect the candle, nor usually reappear after the initial burn. To remove the oil, use a paper towel to gently wipe it clean.
Hudson Avenue Company candles are all hand poured and not massed produced. Although every effort is made to ensure consistency, each candle is unique. When using natural soy wax, sometimes you may notice darker patches or wet spots in your container. This is not a fault of the candle – simply a characteristic of natural soy wax where the wax has not 100% adhered to the glass. This does not affect the candle in any way. It’s how you know it’s completely natural soy wax.
How long will my order take to arrive?
We aim to ship all products within 2-3 business days of receiving an order and recommend allowing 7 working days for final delivery. All packages are sent USPS and you will receive an email with tracking so that you can follow the journey of your parcel.
Do you ship internationally?
At this time we do not.
What other products do you sell?
For now, we only offer candles. We are working on adding artisan soaps, lip balms, body scrubs, bath salts, and body butters. Sign up for our newsletter and follow us on Facebook/Instagram to be stay in the know when we launch new products.
Why are your shipping charges high?
Our shipping charges are based on quotes from USPS. We will continue to do our best to find the best economical way to ship our products to our customers. Feel free to take advantage of our free shipping offer for orders over $75.
Do you offer wholesale?
We certainly do! If you feel Hudson Avenue Company would be a good match for your business, we would love to hear from you! For more information please email us at hello@hudsonavenuecompany.com. Visit our Wholesale page for more details.
