OVERVIEW

• Open order minimum is $150, reorder minimum is $100
• If you are a subscription box service please provide us with quantities ahead of time of the items you are purchasing so we have the inventory you need on hand.
• You may not sell our items and or designs on Etsy, Amazon, or to a 3rd party.
• You may not alter our labels, or replace our labels in any way.

PAYMENT

• Payment is due when your order is placed via credit card or ACH.
• All wholesale orders are exempt from free shipping or any additional coupons (unless we have a free shipping promo emailed to wholesale customers). 
• Affiliate links may not be used to purchase wholesale.  If an affiliate link is used to purchase a wholesale order, the buyer must pay the commission.  All orders need to go through www.hudsonavenuecompany.com directly. 

SHIPPING & PACKAGING

• Once your order ships, you'll receive an email from us with your tracking number.
• Orders are shipped in the least amount of boxes possible and include your invoice.
• We ship most orders UPS or USPS.  Orders placed during the holiday season may take 1-3 business days to ship.  If you have a large order or are ordering items that are on pre-order or a special order, this time may be longer.  You will receive an email once your items have shipped.  If you need your items sooner during the holiday time, please email us at: hello@hudsonavenuecompany.com and we can get your order out the next day in most cases.
• If your order contains items that are on a pre-order status as well as items that are in inventory, please note that we will ship your items in two shipments.  All items are ready to ship out once they all arrive..

RETURNS & CANCELATIONS

• Due to the nature of the product, returns are not accepted.
• We package our items very well, however, if an item should arrive damaged please notify us within 3 business days so we can replace it for you.  Please provide a photo as well as your invoice number.
• If you must cancel an order it must be done before an item is shipped out.  Once the items are shipped they can no longer be canceled.  Your refund will be given in the original form of payment you provided at checkout.

SOCIAL MEDIA

• You can tag & follow us on social media:
  • Instagram: @hudsonavenuecompany
  • Facebook: www.facebook.com/hudsonavenuecompany.com 
• To show off your Hudson Avenue Company candles, wholesale partners proudly showcase our hashtag: #hudsonavenuecompany