Shipping & Returns

Shipping policy

We currently only ship within the United States.

All U.S. orders $75 and over receive free shipping

All our candles are shipped from Massachusetts.

Once you place your order, an email confirmation will be delivered to your inbox after the order is successfully submitted. When your handmade candles are shipped out, another notification will arrive in a second email with package tracking information. Count down the days to HAPPY MAIL!

Orders within the U.S. can be expected to arrive 5-7 business days after placing your order. AK and HI may require additional processing time. All U.S. orders are shipped via USPS.

All average shipping times assume no delays. We take special care in packaging your candles to protect them from weather and possible damage during transit. However, in extreme hot or cold conditions, we recommend minimizing the time a delivered good remains outside (on a doorstep).

 

Refund policy

Returns & Exchanges

YOUR SATISFACTION IS WHAT MATTERS MOST TO US! 

 

DAMAGED OR DEFECTIVE CANDLES

If we made a mistake or your items arrived damaged, we sincerely apologize and will take care of that for you. Please email hello@hudsonavenuecompany.com with your order number and details of the damaged or defective candle and we will replace it for you, on us!

 

RETURNS

We are proud of the quality of our handmade candles and we hope you love them, too! If you order a candle and do not absolutely love it right out of the box, you can return the unused candle within 30 days of delivery. 

Unused goods may be returned at the customer's expense. When your returned goods arrive at our studio, you will receive a full refund (include the original shipping charge). 

Please return eligible items to the address below with the reason for the return and your packing slip or other identifier (order number, email, name, etc.).

 Hudson Avenue Company

P.O. Box 814 

Orange, MA 01364

 EXCHANGES

We hope you find a new favorite fragrance with every candle purchase! However, we understand that sometimes a fragrance just isn’t for you. 

If you would like to exchange an unused candle for a different fragrance, please return your candle or melt to the address below and write the desired candle fragrance on your packing slip. 

Exchanges must be sent back to the Hudson Avenue Company studio within 30 days of receiving your order. We'll ship your chosen fragrance back for free!

 Hudson Avenue Company

P.O. BOX 814 

Orange, MA 01364

 

PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS!